WORST SERVICE EVER

<p>I went into a branch to apply for a loan. When i walked in one consultant was sleeping and another not very interested in helping. she looked at my application and said an account is in arrears and only when i have a paid up letter can I re-apply. I obtained paid up letters and emailed it to the branch and asked them to look at it. I did not get any feedback despite numerous emails. When I called, i was rudely told :BUT YOU WERE HERE ON SATURDAY!".. I explained that I sent the letters and they said they checked previously and i didn't qualify so nothing would have changed. Even after I obtained the paid up letter. I said I will report the service, their telephone mannerism was shocking! and the response was "with pleasure mam".. I have never been treated like that at any company, i am in total shock!</p>