Very bad service provider. Don't use them

I have a loan with finbond first things were going well until they started debiting me on wrong dates. I went to their branch and asked what is their reason to debit before the agreed date. They tell me because their system detects when there's funds in my account then the debits goes through. The first time this happened they promised me they will refund me the money they wrongfully deducted. The consultant made sign a refund form and promised me I'll get it by end of business on the same day but 2 months later I never got the refund ohh and they repeated to debit me whenever money goes into my account. Not on the agreed date. This is not right. I'm honouring my agreement with them but why keep taking money out of my account when not supposed to? Why lie about refunding when you know you won't? I'm disgusted. I wouldn't advice anyone to use their services. They're ******