1 reviews | Active since Jan 2024
Unhappy client
Good day
It is with a heavy heart that I have to write this email.
Back ground of the story I app**** for a additional loan at Finbond oxford street East london and the loan that I had app**** for was for an amount of five hundred rands.
I was assisted by a consultant by the name of Cwayita who is the only african female on that branch. I was told that the money was on my finbond card.
Later on the sameday( which was saturday 2023/12/09) I went to the ATM to withdraw the money using my finbond card and the atm kept on saying my pin was invalid which that I did not understand as the numbers I was using as my pin is the date of significance to me and I will never forget.
I phoned finbond EL (oxford) today(2023/12/11) to find out if the money was indeed on my finbond card and the consultant I spoke to Cwayita confirmed that an amount of four hundred and sixty was on the card. I went back to the atm to make a withdrawal but my card was swallowed by the atm as it claimed that I have punched the wrong pin.
I went to the branch (finbond) and a new card was issued to me. Its then that I heard when the branch manager was speaking with the consultant that I was billed for the new card last saturday whereas I had my card with me. In all the attempts that I did to punch my pin and atm will say I have punched the wrong pin, IT WAS INDEED WRONG PIN BECAUSE WITH NEW CARD ISSUED A NEW PIN WAS CREATED without my consent or knowing.
I feel that I should not be billed for mistakes of consultants and the coloured lady who is a Branch manager at that branch is aware and she told me there is nothing that she will do.
I borrowed R500 and I got R300 on the atm and that was not because of anything that I did or omitted to do but the lack of competence on your side.
1. You created a new card without my knowledge ( you refers to finbond)
2. With new card a new pin was created that I was not aware of. 3. I borrowed 500 rands and end up getting R300 and I am expected to repay R755 which I find unexceptable.
The responce that I got from the manager when I was alleing my complaint to her is unexceptable.
Should you want further details please contact me on the details below.
Hope you will find this in order and hope to hear from you soon.
S.Folokwe (Mr) ***
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you've experienced with your recent loan application at our Oxford Street branch in East London. We understand the importance of a swift resolution, and we are actively investigating the discrepancies you've outlined in your complaint. We are committed to addressing this matter promptly and ensuring that a fair and satisfactory resolution is reached.
We will investigate this internally, and once we have gathered all the necessary information, we will promptly get back to you with a comprehensive update. We look forward to restoring your trust in our services.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you've experienced with your recent loan application at our Oxford Street branch in East London. We understand the importance of a swift resolution, and we are actively investigating the discrepancies you've outlined in your complaint. We are committed to addressing this matter promptly and ensuring that a fair and satisfactory resolution is reached.
We will investigate this internally, and once we have gathered all the necessary information, we will promptly get back to you with a comprehensive update. We look forward to restoring your trust in our services.