UNAUTHORIZED DEBIT ORDER

ON 3 APRIL THERE WAS A DEBIT ORDER THAT WAS DEDUCTED FROM MY BANK ACCOUNT, IT SHOWED SUPR.... AND SO I WENT TO THE CLOSES BRANCH I COULD FIND, THE MANAGER AT THE BRANCH WENT OUT OF HER WAY TO ASSIST, AFTER NUMEROUS PHONE CALLS MADE IT WAS DISCOVERED THAT THE BRANCH THIS LOAN WAS APPROVED IS IN A TOTALLY DIFFERENT TOWN. SHE THEN CALLED THE BRANCH MANAGER AND THE REGIONAL MANAGER THAT HAPPEND TO BE IN THAT BRANCH THAT DAY, AND THEY COULD NOT FIND THE TRANSACTION ANYWHERE ON ANY REPORT. SO THIS ISSUE WAS ESCALITED TO HEAD OFFICE, BUT ONE WEEK LATER AND NO ONE KNOWS ANYTHING. THE MANAGER AT THE BRANCH I VISITED CHECKED MY ID NUMBER AND RAN A CREDIT CHECK AND SHE ALSO CONFIRMED THAT I HAVE NEVER BEEN A CUSTOMER OF SUOREME FINANCE OR FINBOND. HOW LONG MUST I NOW WAIT FOR THE INVESTIGATION TO BE COMPLETED AND MY MONEY REFUNDED. THE BANK ALSO SIMPLY SAYS THAT I SHOULD GO TO THE SERVICE PROVIDER AS THEY CAN NOT DO ANYTHING. WENT THERE.. ONE PERSON HELPED AND NOW IT IS WAITING FOR THE REST TO DO THEIR JOB.