SM
Stella M
1 reviews | Active since May 2016
13 Feb 2024, 17:20
Terrible customer service
Can somebody please urgently assist me! I cannot get into online banking because I'm using a new laptop and now my app is not allowing me to make payments either. I have sent several emails to zero avail. I need urgent help!
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Replies (4)SM
Stella M's updateReviewer Update
16 Feb 2024, 09:13Wow, 3 days later and zero response.
SM
Stella M's update16 Feb 2024, 09:13
Reviewer Update
Wow, 3 days later and zero response.
Finbond Mutual Bank's replyOfficial
16 Feb 2024, 09:45Dear Stella,
Thank you for bringing your concerns to our attention. We apologize for the inconvenience you've experienced with online banking and navigating our banking app.
Our Call Centre confirmed that they did contact your husband on the 13th because the account belongs to him, however, he said that we have to speak to you. So our representative called you, and you said we must call your husband.
We want to assure you that we have noted your initial complaint and are committed to resolving the issue promptly. Our call centre representative will make contact with you again this morning to get the matter finalized.
Thank you for bringing your concerns to our attention. We apologize for the inconvenience you've experienced with online banking and navigating our banking app.
Our Call Centre confirmed that they did contact your husband on the 13th because the account belongs to him, however, he said that we have to speak to you. So our representative called you, and you said we must call your husband.
We want to assure you that we have noted your initial complaint and are committed to resolving the issue promptly. Our call centre representative will make contact with you again this morning to get the matter finalized.
Finbond Mutual Bank's reply16 Feb 2024, 09:45
Official
Dear Stella,
Thank you for bringing your concerns to our attention. We apologize for the inconvenience you've experienced with online banking and navigating our banking app.
Our Call Centre confirmed that they did contact your husband on the 13th because the account belongs to him, however, he said that we have to speak to you. So our representative called you, and you said we must call your husband.
We want to assure you that we have noted your initial complaint and are committed to resolving the issue promptly. Our call centre representative will make contact with you again this morning to get the matter finalized.
Thank you for bringing your concerns to our attention. We apologize for the inconvenience you've experienced with online banking and navigating our banking app.
Our Call Centre confirmed that they did contact your husband on the 13th because the account belongs to him, however, he said that we have to speak to you. So our representative called you, and you said we must call your husband.
We want to assure you that we have noted your initial complaint and are committed to resolving the issue promptly. Our call centre representative will make contact with you again this morning to get the matter finalized.
SM
Stella M's updateReviewer Update
20 Feb 2024, 09:17So, we're on the 20th now and AGAIN the issue has not been sorted out. We're getting to the point where if you can't sort it out, you really need to let us know, so we can close the account. There is no point in having online banking and an app, if we now need to go to an ATM to pay accounts!
SM
Stella M's update20 Feb 2024, 09:17
Reviewer Update
So, we're on the 20th now and AGAIN the issue has not been sorted out. We're getting to the point where if you can't sort it out, you really need to let us know, so we can close the account. There is no point in having online banking and an app, if we now need to go to an ATM to pay accounts!
Finbond Mutual Bank's replyOfficial
11 Mar 2024, 11:05Dear Stella,
This is just a follow-up to find out if you are satisfied with the outcome of your complaint.
We value your feedback.
This is just a follow-up to find out if you are satisfied with the outcome of your complaint.
We value your feedback.
Finbond Mutual Bank's reply11 Mar 2024, 11:05
Official
Dear Stella,
This is just a follow-up to find out if you are satisfied with the outcome of your complaint.
We value your feedback.
This is just a follow-up to find out if you are satisfied with the outcome of your complaint.
We value your feedback.