mK
mohammed K
1 reviews | Active since Feb 2018
01 Feb 2024, 10:53
Spam/ cold calling with a lot of personal info
Spam / cold calling. Lady was super rude and persistant, trying to verify if we own property, even had id numbers to 'verify' if in case we were 'in arrears'. We have no business or accounts with you. When I asked if this is marketing, she said no, it is for verification purposes. Either spam or *****/ phishing.
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Replies (1)
Finbond Mutual Bank's replyOfficial
01 Feb 2024, 11:22Dear Mohammed,
Thank you for reaching out to us and bringing your concerns to our attention.
Thank you for reaching out to us and bringing your concerns to our attention.
We want to assure you that the security and privacy of our customer's personal information are of utmost importance to us. It deeply concerns us that you received calls requesting personal details despite having no affiliation with Finbond Mutual Bank.
To help us investigate this matter further and ensure that such occurrences are addressed promptly, could you kindly provide us with the following details:
- If possible, the number from which you received the call(s).
- The date(s) and time(s) when you received the call(s).
Please be assured that Finbond Mutual Bank does not engage in soliciting personal information over the phone. Our standard procedures prioritize the security and confidentiality of our customers' data, and any deviation from these protocols is taken very seriously.
Once again, we apologize for any inconvenience caused, and we appreciate your cooperation in helping us address this matter effectively. If you have any additional concerns or questions, please do not hesitate to contact us directly.
Finbond Mutual Bank's reply01 Feb 2024, 11:22
Official
Dear Mohammed,
Thank you for reaching out to us and bringing your concerns to our attention.
Thank you for reaching out to us and bringing your concerns to our attention.
We want to assure you that the security and privacy of our customer's personal information are of utmost importance to us. It deeply concerns us that you received calls requesting personal details despite having no affiliation with Finbond Mutual Bank.
To help us investigate this matter further and ensure that such occurrences are addressed promptly, could you kindly provide us with the following details:
- If possible, the number from which you received the call(s).
- The date(s) and time(s) when you received the call(s).
Please be assured that Finbond Mutual Bank does not engage in soliciting personal information over the phone. Our standard procedures prioritize the security and confidentiality of our customers' data, and any deviation from these protocols is taken very seriously.
Once again, we apologize for any inconvenience caused, and we appreciate your cooperation in helping us address this matter effectively. If you have any additional concerns or questions, please do not hesitate to contact us directly.