NS
Nandipha S
1 reviews | Active since Feb 2024
06 Feb 2024, 13:59
Refund
I took out a two months loan early in December, finbond took out their instalments twice same month in December, and that cleared my debt, but in January they deducted again, went to a branch in Mitchell's plain filled out the form on the and this was on the 31st of January, was promised the will be in my account within 48hrs, I am stil waiting on my money till today
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Finbond Mutual Bank's replyOfficial
07 Feb 2024, 14:39Dear Nandipha,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the multiple debits from your account and the delay in processing your refund.
Our records indicate that your refund was processed on 6 February 2024, as confirmed by our Call Centre. Kindly confirm if you received it, and if you are satisfied with the outcome of your complaint.
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the multiple debits from your account and the delay in processing your refund.
Our records indicate that your refund was processed on 6 February 2024, as confirmed by our Call Centre. Kindly confirm if you received it, and if you are satisfied with the outcome of your complaint.
Finbond Mutual Bank's reply07 Feb 2024, 14:39
Official
Dear Nandipha,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the multiple debits from your account and the delay in processing your refund.
Our records indicate that your refund was processed on 6 February 2024, as confirmed by our Call Centre. Kindly confirm if you received it, and if you are satisfied with the outcome of your complaint.
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the multiple debits from your account and the delay in processing your refund.
Our records indicate that your refund was processed on 6 February 2024, as confirmed by our Call Centre. Kindly confirm if you received it, and if you are satisfied with the outcome of your complaint.