1 reviews | Active since Oct 2019
Poor poor client service
I'm not surprised to see the reviews for Finbond is below 2 stars. Poor poor service. Getting sms twice every month regarding debt ....Best is, is not me nor my name but I'm getting the reminders every month. Called complaints at 3pm.....telling me its my debt and money I need to pay not understanding I have nothing to do with Findbond and never even done business with them. Then to tell me the right person to assist me is gone home I must call tomorrow. Send a email to *** done or reply....and today I received again two sms regarding a debt but its not my name. So it's seems any person can give any number when they laon because how did my number end up on their system. Very bad service, very bad communication and problem solving.
We sincerely apologize for the inconvenience you experienced with our customer service, and we appreciate you bringing this matter to our attention.
Your feedback is important to us, and we take such concerns seriously. Please be assured that we are conducting an internal investigation to identify the root cause of the
communication lapse you encountered. We understand the frustration you must
have felt, and we are committed to addressing this issue promptly.
We will keep you informed of the progress and provide you with feedback as soon as possible. Once again, we apologize for any inconvenience you may have experienced and appreciate your patience as we work to resolve this matter.
We sincerely apologize for the inconvenience you experienced with our customer service, and we appreciate you bringing this matter to our attention.
Your feedback is important to us, and we take such concerns seriously. Please be assured that we are conducting an internal investigation to identify the root cause of the
communication lapse you encountered. We understand the frustration you must
have felt, and we are committed to addressing this issue promptly.
We will keep you informed of the progress and provide you with feedback as soon as possible. Once again, we apologize for any inconvenience you may have experienced and appreciate your patience as we work to resolve this matter.