Pathetic ******* Service

I app**** for a loan through Finbond on the phone, I was firstly asked for my email address and after an hour of no email i finally called back to the call centre only for someone to take my phone number and advised I will receive a whatsapp message. When I finally got the whatsapp message the agent took anoth 30 minutes just to provide her email address for me to send my documents.2 Hours later after i had to enquire myself as to what the outcome was I was told my application is declined because of my ID. Now 1st of all I app**** for a forename change at Home Affairs (Application sent to Finbond with my original ID card front and back). Home affairs approved the name change and unfortunately due to restrictions at Home Affairs who are not offering their full service I was only able to get a temporary ID like every other South African citizen. Every banking institution I have been has accepted these documents except you. Your services are pathetic. Your staff is a an absolute joke who have less customer service capabilities than Vodacom and MTN and that is an insult if you're not bright to pick it up. I will never refer a single soul to your company no matter what. I hope because of this stupid stupd business decision you lose so much business you are forced to close your doors for good