SK
Sylvester K
1 reviews | Active since Sept 2014
10 Sept 2015, 18:11
Pathetic Customer Service
I have app**** for loan yesterday whereby the consultant contacted me for required documents.<br> The consultant promised to sms me their fax or email address however it never happened.<br> I have contacted the call centre 3 times today and every time they promise to call me back because the consultant working on the application is not available. I left messages once again. I have decided to email the documents to the email address on the website. I'm so frustrated and very disappointed in you guys. You may cancel the application because I will never receive feedback anyways. <br>
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Finbond Mutual Bank's replyOfficial
16 Sept 2015, 10:04Hello Sylvester12,
Good day Sir
It seems that our consultants did indeed attempted to contact you on both 11 and 15 September 2015 but no answer.
However, we hereby confirm that you were contacted by Finbond and that the matter has been resolved.
Regards
Good day Sir
It seems that our consultants did indeed attempted to contact you on both 11 and 15 September 2015 but no answer.
However, we hereby confirm that you were contacted by Finbond and that the matter has been resolved.
Regards
Finbond Mutual Bank's reply16 Sept 2015, 10:04
Official
Hello Sylvester12,
Good day Sir
It seems that our consultants did indeed attempted to contact you on both 11 and 15 September 2015 but no answer.
However, we hereby confirm that you were contacted by Finbond and that the matter has been resolved.
Regards
Good day Sir
It seems that our consultants did indeed attempted to contact you on both 11 and 15 September 2015 but no answer.
However, we hereby confirm that you were contacted by Finbond and that the matter has been resolved.
Regards