MM
Molokisetsi M
1 reviews | Active since Sept 2023
02 Nov 2023, 13:32
Overpromise and underdeliver.
Expectations raised for the 2nd time and not met. I had made peace with the fact that the company can not assist me with anything until I was approached by their consultant Marvin Masedi only to be turned down again by him. I sent this email to him a minute ago. "You started me when I was not even worried about the loan only to tell me that I must go to the branch. If this is the kind of service you provide to your clients then I’m not interested. I might be looking for financial assistance but I refuse to be treated like an idiot."
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Molokisetsi M's updateReviewer Update
02 Nov 2023, 13:35After being patient for the whole week.
MM
Molokisetsi M's update02 Nov 2023, 13:35
Reviewer Update
After being patient for the whole week.
Finbond Mutual Bank's replyOfficial
11 Dec 2023, 09:39 Dear Molokisetsi,
We wanted to follow up on your recent complaint regarding the decline of your loan application. After conducting a thorough internal investigation, we have carefully reviewed the details of your case.
There were discrepancies in the information provided in your contract, specifically regarding the stated occupations and end dates. We understand that these discrepancies may have caused confusion, and we appreciate your patience as we worked to address your concerns.
In our efforts to process your loan application, we encountered difficulties confirming your employment status through your HR department. Despite our repeated attempts, we did not receive the necessary verification, which played a significant role in our decision to decline the application.
We understand the importance of accurate and timely processing of loan applications, and we regret any inconvenience this situation may have
caused. Our goal is to ensure a fair and transparent process for all our clients.
caused. Our goal is to ensure a fair and transparent process for all our clients.
We appreciate your understanding in this matter and are here to assist you with any additional questions or concerns you may have.
Finbond Mutual Bank's reply11 Dec 2023, 09:39
Official
Dear Molokisetsi,
We wanted to follow up on your recent complaint regarding the decline of your loan application. After conducting a thorough internal investigation, we have carefully reviewed the details of your case.
There were discrepancies in the information provided in your contract, specifically regarding the stated occupations and end dates. We understand that these discrepancies may have caused confusion, and we appreciate your patience as we worked to address your concerns.
In our efforts to process your loan application, we encountered difficulties confirming your employment status through your HR department. Despite our repeated attempts, we did not receive the necessary verification, which played a significant role in our decision to decline the application.
We understand the importance of accurate and timely processing of loan applications, and we regret any inconvenience this situation may have
caused. Our goal is to ensure a fair and transparent process for all our clients.
caused. Our goal is to ensure a fair and transparent process for all our clients.
We appreciate your understanding in this matter and are here to assist you with any additional questions or concerns you may have.