Nightmare at Sandton finbond

I was at the Sandton bank on Monday the lady by the name of Lucia advised me to get a settlement letter went to get a later 10min on my return I was advised that the lady who's assisting me she's not there and they can't help after being ignored for 2 hours on my way out I bumped into her and she said she was shopping so I went back the next day I was made to wait she said she will attend to me I waited for a hour after a hour she said her machine is not working properly and can she assist the existing client 1st so I waited another hour then when she was done she said the system is slow so I waited another 3 hours then when I complain she said she can't assist me ive asked for complaints number and I was given a *** which is not even for complaints department number the next day I checked on Google for complains number which I've received as *** so I called to check if they are back online and I was told she busy with a client she will get back to me and I'm still waiting what's even bad is that the level of disrespect for clients and unprofessionalism I even ask my self if there's some form of a training that's conducted I mean one of the lady there just called me dude like is that how you even address client like they are your friends 5 people working there but we all have to wait for 1 person like why have 5 useless staff members I'm so disappointed with the level of incompetence at the Sandton branch I mean the staff don't even wear mask nor have hands sanitise