Lack of assistance in identity theft/***** case to clear my name

Hi All

I am extremely frustrated with the service i have received with Finbond head office and their Hazyview branch in Mpumalanga.

Towards the end of the year last year, i received a call from debt collectors claiming i had an unpaid loan account with finbond that was past due. i immediately called finbond to try and get more information in this regard. i was asked to speak to their branch in Hazyview of which i did, upon stating my complaints to the branch manager i requested a copy of the contract signed when the loan was taken out of which i was provided with. to my surprise it was my ID book but the person on the picture was not me nor was any of the other details and bank accounts used. i was then transferred to the region manager to help me resolve this issue. the region manager required all my documentation and agreed that this was indeed a case of identity ***** and i should report it to the police of which i did and i was given all relevant information of which i sent to the region manager with the intention of having my name cleared. it’s been almost 7 months and the account still appears on my credit record and whenever i try follow up with the branch manager nor the regional manager they simply ignore me or do not reply my emails. initially i spoke to Gerhard Grundling whom was very helpful initially; but has gone totally silent and has now transferred me to a person who holds this email ********** i believe his name is Bhekithemba Sibuyi. this particular individual has not returned a single email nor has he given me feedback regarding his issue which i have been waiting feedback for since December 2017