lack customer service

Too Whom it may concern

on the 29th of October i app**** for a personal loan at Milnerton finbond which was approved for 2 months first payment 25 November and 2nd payment 15 December which i approved this afternoon i saw that there was another debit order that went through i sent an email to the supervisor Aliya to query she rep**** saying i must come into the branch on Monday to do the refund no apology nothing i then called and spoke to a consultant which i explained the situation I told her that i can't come into the branch as i am on leave and the branch is like 12km away from me the supervisor shouted then we cant help you i told the consultant i will take it further the consultant said then do so i then called the Area Manager and explained my situation he said he will speak to the supervisor and get back to me not long the supervisor called me back and was yelling at me saying she don't appreciate me going to her AM there is a lot of customer i was so shocked i told her that i will take this further she said go ahead and put the phone down in my ear I am really disappointed in the way things was handle no professionalism no empathy it was you will just listen to me and i can imagine that her staff was there watching her reaction that is not a team leader i am sorry i may be in need for extra cash but to be treated like this no ways