Incompetence at its best

<p>I'm fed up with this "bank". Took a loan during last days of July and didn't pay any instalment in July the first payment was in August. On the 20th September came and asked for a settlement letter that was valid until the 26th of September but the instalment was deducted on the 23rd of September. Came for another settlement after the deduction because I was fighting a losing battle. Then settled immediately. Then in October payment was deducted and rushed to the bank for a refund and was told that they cancelled the payments, and was refunded. November another deduction same story refund and cancellation, now again in December....This is an inconvenience especially during this time of the year, need to buy school stationery for my kids now this. Besides I travel to the bank for those refunds, it's again bank debit order charges then again for every dispute I need to withdraw a bank statement with is at a cost of course. It takes two days for the funds to be available in my account I'm fed up....should be at home relaxed but guess what because of your incompetence I'm here every month. I regret the day I set foot in this bank......</p>