I'm so ****ed with finbond

Finbond why is my bereau profile not updated at trans union, even after I have settled my account with you? This is so frustrating because the lady called Nolukholo Sohuma promised that this matter will be dealt with, within 7 working days and that past, and this has not yet been resolved with transunion and this affecting my credit score negatively, I demand that finbond to resolve this matter effective immediately.