1 reviews | Active since Jan 2025
I have a loan with F...
I have a loan with Finbond that is supposed to be paid up in March this year This December they debited my account 2 times instead of 1 I called the head office and they asked me to contact the branch I contacted the branch and I was assisted perfectly and they sent documents requesting refund from head office Now the issue is the head office I have been calling them since 11 am this morning they sending me back and forth and the staff there is very rude They just said to me they have not received a request for refund so I should wait so to them it was okay when they took my money now I want my money back they don't care The branch did everything and treated me very well it is the head office that is showing not to care and the ones responsible for my refund I want them to pay my money now
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the multiple debits from your account and the delay in processing your refund.
We also apologize for the unacceptable customer service you received from our Head Office. We will investigate it internally,
Thank you for telephonically confirming that your refund has been processed and paid.
If you have any further questions or concerns, please do not hesitate to contact us directly at ***.
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the multiple debits from your account and the delay in processing your refund.
We also apologize for the unacceptable customer service you received from our Head Office. We will investigate it internally,
Thank you for telephonically confirming that your refund has been processed and paid.
If you have any further questions or concerns, please do not hesitate to contact us directly at ***.