Finbond - the person you are trying to reach is not available. ALL THE TIME!

I called this morning with an enquiry on Finbond's guaranteed investment. Every time they put you through to an Investment Consultant, the call goes through to voicemail. It seems no one is working in their call centre or they don't know how to answer queries. The third time I told the person who answered about my frustration. He told me that if he transferred my call and there is no answer, my call will come back to him. But, I just landed up with someone's answering machine saying the person you are trying to reach is not available.