FinBond Athlone

I made a loan in December 2019 by Finbond Athlone. I had a previous loan with also. I squared up that loan with latest loan I made in December. End of on the 24 of January they deducted the amount due for the new loan and also the old one which I paid up. I went to the bank to get a bank statement showing both deductions and when Finbond showing their error. They advised me on saturday that the money they deducted will be returned and reflected on Monday. At the end of the week my money was still not paid in. I had to draw another bank statement (which cost money additional bank fees and penalties on unpaid debit orders, like Telkom that charge their contract customers R202 penalty on a R250 installment a month if they do not pay on the debit order date) to go show Finbond that the money was not paid in. Again they promised that it will be paid in on Monday the 3rd February. I think what they have done is so unfair. They are quick to deduct the monies owed, but the moment they make a make an "error" they want you to wait on your money. Then to make matters worse they want to offer me to up loan with which I have to pay with interest while I wait on my money they deducted.