Did you even investigate?

I have complained here before about a lady at finbond newcastle who called me and said i took a loan with them when I didnt. Even when I told her my father is no more, she insisted that I am a **** and she spoke to my father. She later on apologized and I was told the matter will be investigated. 4 years later i am receiving a text: \Call GMV attorneys on *** to get up to 25% discount if you settle your finbond loan account". Really"