Blacklisted due to incomplence

Blacklisted due to incomplence

A few months a made a loan by FinBond Mutual Bank in Eersterivier. I paid my loan off with my duration given to me. A few months followed, I attempted to make another loan. When I got our local FinBond bank, I was told that I was black listed due to failure of payment. I informed the manager that I finished all payment of my loan. Despite my attempts of informing her that my account was fully paid off, the manager responded with arrogance and without professionalism treated me with utter disrespect. She told me there's nothing she can do and if I say my loan is fully paid, then I have to get the receipt or get a bank statement. I informed her that I will go bank and attempt getting the statements. I returned and explained to her that the bank request a payment of r550 if I want a statement more than a year old. She simply told me that's not her fault and I have to pay my loan. This shouting at me behind her window and in front of outer customers. Never have I've been treated with such inhumane.

Later that day, I returned with my youngest son. I again simply requested that she provided me with my statement clarifying why my account is negatively reflecting at ITC. she continued shouting at me stating that she can't provide a statement as she needs permission from the regional manager. She continued being rude and shouting at me in front of my son and few people that was in the store.

My son then pointed to her that she is unprofessional and that she has no right to speak to us in that tone. She went on stating that she is the manager and that I have to pay my account instead of coming to their offices. I asked her if I can get her regional managers number as I want to report this incident. She simply refused and said she wants a statement either from the bank or my receipt. I felt so hurt by her actions and the way she treated me as an elderly pensioner.

My son reported this incident to their regional manager. We layed a full complaint, but after several months still no reply. This is unacceptable!