BAD SERVICE AND INCORRCT NFORMATION!

So I app**** for a short term loan online at Finbond Mutual Bank I eventually got approved for about R1900 according the online application, I even received an sms saying that I have successfully app****, so when I app**** I had the option to enter my bank details and as per website I have the option to choose which bank I bank with, I bank with Discovery Bank that pops up on the wizard but it does not allows me to choose it so I entered my capitec bank details in order to proceed with the application,which it did I then uploaded my discovery bank details as it is the bank I'm banking with and where my salary is paid, this morning I received a msg I need to submit my full completed 3 months bank statement and I did, my application was in review again. I got approved again for R1000 rand documents was sent I agreed and the Debi check was done on my Capitec account which I approved, After the whole process and final process of my application

The consultant sents me a message and said she cancelled my Debi check including my loan she won't be able to assist me as they cannot pay out a loan that is not In my account wher emy salary is paid which makes sense, so here is why I'm upset and not happy with the service

Firstly I already got approved Then it got declined because my bank is not allowed but it appears on their drop down list, which is not my problem it's theirs.

I did the Debi check it was approved and I'm not sure if it is really cancelled,because she just said she cancelled it. I was looking forward to the loan because I desperately needed it for my son's school fees and I was very happy until she told me she cannot assist me, I then asked her if there is anything that can be done she said no, I asked if she can speak to a supervisor that did not help either, I asked her if I can call headoffice she said they are the headoffice so it upsets me for the fact that I agreed and the loan was processed just to reverse the whole process because one thing that they insist on fixing,

And this so much for a financial provider that offer bank accounts and other services, I am disappointed, And as much as I did not want to leave a bad review I just had to because it's so much trouble that I went through for nothing and not even one way to help me out or Ensuring the problem gets fixed, it says alot about the Bank itself and its staff I was excited and happy about the speedy service and the next moment I got so disappointed I have all the information and messages recorded between me and the. Consultant and I truly feel like it's absolutely absurd to not give correct information from the beginning.!!! So this means I will never recommend this bank never!!