GS
Gwendoline S
1 reviews | Active since Oct 2020
28 Nov 2023, 13:34
Bad Debi check servic
I've got a loan with Finbond, which I was assisted by Bongeka. But now my account is being debited twice after I told her that the debi check went through successfully on my side and she said she will cancel it on her side but clearly it hasn't been done. Now she is not answering my calls nor returning any call
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Finbond Mutual Bank's replyOfficial
11 Dec 2023, 09:04Dear Mrs Singo,
Finbond wants to express our sincere apologies for the inconvenience caused by the double debit on your account related to the recent loan transaction with us.
Upon receiving your complaint, our refunds department promptly investigated the matter, and I'm pleased to inform you that the necessary actions have been taken to process and issue your refund. We understand the frustration this may have caused, and we appreciate your patience as we worked to resolve the issue.
We hope you have received the refunded amount in your account by now. If there are any remaining concerns or if you have not yet received the refund, please do not hesitate to reach out to us directly so that we can address it promptly.
Your satisfaction is important to us, and we genuinely value your feedback. Considering the steps taken to rectify the situation, we would like to kindly ask if you would consider updating your review. Your experience is crucial to us, and your revised feedback would be greatly appreciated.
Thank you for your understanding and cooperation. We look forward to serving you better in the future.
Finbond wants to express our sincere apologies for the inconvenience caused by the double debit on your account related to the recent loan transaction with us.
Upon receiving your complaint, our refunds department promptly investigated the matter, and I'm pleased to inform you that the necessary actions have been taken to process and issue your refund. We understand the frustration this may have caused, and we appreciate your patience as we worked to resolve the issue.
We hope you have received the refunded amount in your account by now. If there are any remaining concerns or if you have not yet received the refund, please do not hesitate to reach out to us directly so that we can address it promptly.
Your satisfaction is important to us, and we genuinely value your feedback. Considering the steps taken to rectify the situation, we would like to kindly ask if you would consider updating your review. Your experience is crucial to us, and your revised feedback would be greatly appreciated.
Thank you for your understanding and cooperation. We look forward to serving you better in the future.
Finbond Mutual Bank's reply11 Dec 2023, 09:04
Official
Dear Mrs Singo,
Finbond wants to express our sincere apologies for the inconvenience caused by the double debit on your account related to the recent loan transaction with us.
Upon receiving your complaint, our refunds department promptly investigated the matter, and I'm pleased to inform you that the necessary actions have been taken to process and issue your refund. We understand the frustration this may have caused, and we appreciate your patience as we worked to resolve the issue.
We hope you have received the refunded amount in your account by now. If there are any remaining concerns or if you have not yet received the refund, please do not hesitate to reach out to us directly so that we can address it promptly.
Your satisfaction is important to us, and we genuinely value your feedback. Considering the steps taken to rectify the situation, we would like to kindly ask if you would consider updating your review. Your experience is crucial to us, and your revised feedback would be greatly appreciated.
Thank you for your understanding and cooperation. We look forward to serving you better in the future.
Finbond wants to express our sincere apologies for the inconvenience caused by the double debit on your account related to the recent loan transaction with us.
Upon receiving your complaint, our refunds department promptly investigated the matter, and I'm pleased to inform you that the necessary actions have been taken to process and issue your refund. We understand the frustration this may have caused, and we appreciate your patience as we worked to resolve the issue.
We hope you have received the refunded amount in your account by now. If there are any remaining concerns or if you have not yet received the refund, please do not hesitate to reach out to us directly so that we can address it promptly.
Your satisfaction is important to us, and we genuinely value your feedback. Considering the steps taken to rectify the situation, we would like to kindly ask if you would consider updating your review. Your experience is crucial to us, and your revised feedback would be greatly appreciated.
Thank you for your understanding and cooperation. We look forward to serving you better in the future.