Bad Customer Service

Good Day

I called your branch to inform them that I was coming to complete my application. I drove 40 Minutes taking time from work. When I arrived the Consulted was very helpful.

The so-called Manager or supervisor needs people's skills. He has an attitude and doesn't wanna listen to what the client is saying or even trying to understand or listen to what I was saying.

Then I was informed that because my payslip state payment method is EFT, I can't be helped as this is the same as a CP or ABC payment.

I wasted my time and petrol to drive to your branch as per your on boarding requests.

I am really disappointed with the service I received at the Rosettenville Finbond Branch.

Now I am still receiving emails to go to your Branch for what. And to my understanding you have assisted some clients with the same payslip. So we need to be friends with the Branch Manager or Supervisor to get helped, he is not welcoming at all.

Regards

Kabelo Maleka

Contact Number: ***

Email Address: ***