Angry customer

I am soo annoyed about the kind of service that I received at Silverton mall branch,I started to apply for a loan I was told that I am qualifying for R3000,I told the person who was assisting that she must hold the application there is this debt that said they will track from the 15 Jensen it's December,I traced the message only to find out it's bears and bears is already settled I can back to Finbond,I requested them to proceed with the application,this person asked if I did go to Mamelodi branch I told her no,she insisted that I was there,I said no,she requested my bank statement for the second time a new bank statement all along she was promising that it's getting there,when I brought my statement she quiried me about Vodacom,I tried to explain,she was not even interested when I was explaining,she made sure that I do not get the loan by all means,i forgot my I'd,when I came back she laughed at me,I felt soo embarrassed I was a laughing stock,I would not recommend anyone to go and apply for loan at Finbond,there is no caretousey for customers,if you are desperate you become a laughing stock