Disappointed

I ordered and paid for two night stands on 5 December 2023. On 8 December I received a email confirming my order (Order #1078FIO confirmed). Today is 14 April 2024 and I still haven’t received my order. I’ve emailed a few times to enquire what’s happening and the last reply I received was 23 February, saying the following:

Dear Michelle

We regret to inform you that there has been a delay in the delivery of your order due to unforeseen circumstances. We understand the importance of receiving your items in a timely manner and we sincerely apologize for any inconvenience this may have caused.

Rest assured, we are working diligently to resolve the issue and expedite the shipping process as much as possible. Our team is actively addressing the situation and we appreciate your patience and understanding during this time.

If you have any concerns or need further assistance, please don't hesitate to reach out to our customer service team. We prioritize your satisfaction and will do our best to make sure your order reaches you as soon as possible.

Thank you for your understanding and continued support.

Warm regards, Connie

There has been no further communication since the reply above. I’m not sure if I’ll ever receive this order or not. If not, I’d appreciate a full refund and a refund asap.

I’m really disappointed with the poor communication or rather lack of communication received to manage expectations.

There is no phone number available to contact Figure it Out, only the email address which confirmed my order. It’s been very frustrating to say the least.