********* behavior and refusal to cancel

Fight Club SA have the worst customer service, coupled with ********* behavior. I started a 12 month contract with them on 1 January 2019, which expired on 31 December 2019 and was then converted to a month to month contract with 1 month notice. 2 weeks into lockdown and a mail was sent out saying they have stopped all debit orders until lockdown is over. on 28 May, they sent another mail saying that they will now be charging a monthly freeze fee of R99 a month because they are still in lockdown. on 28 May, I cancelled my membership and i got a response saying they cannot accept my cancellation becuase they were in lockdown. They then debited my account the R99 which i reversed. They then double debited the following month and debited again the month after. Every time i mailed requesting cancellation, the response was that they were in lockdown and could not facilitate the request. They were however able to load debits, remove debits, load double debits and send emails saying the account was not paid. i then received a mail saying they need to pay staff salaries which is why they continue to debit my account even after i told them they don't have authority to do so. I got a response yesterday saying they don't like my attitude and will be happy to take the legal route and hand my account over for listing. So they have money to fight legal battles too.

For a company that relies on customer satisfaction in order to debit fees monthly, they are doing a really shocking job. I will never step foot into another Fight Club gym and I will make sure many more people don't as well.