kS
kim S

1 reviews | Active since Jul 2015

04 Nov 2020, 21:39

Everyone must talk about THIS fight club

I took out a contract with fight club in 2019. (12 months). I emailed to cancel now in for the contract ending in December and they are saying lockdown didn't count despite debiting me a reduced premium. But still debiting me each MONTH during lockdown. They have told me there was a freeze fee implemented and here I was thinking they were being kind because of what covid did to the country financially. FC did not give me an opt in or out or reference what wanting to cancel would mean at the end of the actual 12 months. I was also told "you changed your contract in February to a reduced package" even though their own policy states you get to upgrade or downgrade once during the 12 months. It seems the pandemic opened doors for scaly privatised gyms to be more scaly. From the beginning I boxed once with filthy wraps and gloves that everyone shares and it took a while for them to send my gloves I bought through them. Just filthy. Unprofessional response from the support team and offering no help or alternative solution. Just forcing me and hundreds others to extend a contract . Now this... Just super scaly business practice. I have consulted with a friend who is a lawyer and she says the way this was done is in contravention of our rights and they cannot extend the contract without you opting in and doing so in writing... There is also no clause in their contract about them freezing your contract and extending it without you opting in. Well done FC for ******** people when they are vulnerable financially during a pandemic.

0
Replies (0)