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After the apparent "expiration" of my contract - which was SMSed to me, along with multiple "re-joining" SMSs, I phoned the accounts department and she assured me that it was expired and I would need to renew it. I EXPLICITLY told her that I did not want to renew my contract. 2 months later - still being charged monthly, and was told that contracts do not expire they need to be cancelled. Spoke to Rudi, who is extremely unhelpful, undermining, and plainly rude, told me that I had only served 21 of my 24-month contact - fine, I accepted the facts, and the expiry clause alike. I am concerned about how someone in the accounts department told me otherwise? Nevertheless, the poorest customer service I have ever received. I LOVED THIS GYM - honestly, the actual trainers and the gym itself are wonderful BUT the management and shady contractual clauses are a serious problem. They are preying on people, much like every other corporate gym. I will never join again, and that is very sad considering how much I loved it.