BOXING EXPERIENCE TURNED NIGHTMARE

Last year August a friend and mine signed our second 6 month contract with Bryanston Fight Club. We always chose the option of paying the full amount upfront, and the club has a special of getting one month free if you pay upfront. We found out about the club through one of their influencers on social media, and we immediately loved the trainer.

In October after signing our second contract in August we find out that our trainer had left. We got in touch with the club and they assured us they'd assign us another trainer. Mind you we had to get in touch and find out what's happening now that our trainer is gone. Anyway we get back to training and Cassidy advises that we've been assigned to someone. The trainer assigned was one of the new trainees and wasn't at all what we expected. We communicated this with influencer who contacted the club, and they apologised and they promised to get us a more experienced trainer. We got the trainer, but he was so busy with a lot of clients that we had to find off-peak slots to train. That was fine we worked around it and enjoyed the trainer as he was very experienced. December we went away on holiday, when we contact our new trainer to schedule sessions in the new year, he tells us he's left BFC. Once again no one from BFC bothered to contact us and advise (even though they claim they tried to call me and not my friend - I had no missed calls from them). We contact the club and ask what's happening. They advise that our new trainer has left but they can make a plan for us. At this stage we're enough and request our money back (for the 2 months remaining - R1320). Cassidy refers us to head office where we speak to Nqaba Sibiya. She requests proof of payment etc, which we supply and advises that she's waiting for her manager's response. That was the 18 January 2018, on the 22 January we email Nqaba again for an update and no response. My friend finally calls and they tell her to contact Rudi the GM. We both call him, and i even leave a message. He never rep**** to our calls. When my friend finally tried him again; he told her in the most condescending and rude manner that we won't get our money back. He said he has over 1500 clients and all of them are happy, so who are we to complain and want our money back. He said he doesn't care if we sue him or take to the National Consumer Commission, he's not refunding our money. SOOOOOOOOOO RUDE!!!! Definitely won't be going back there and I'd advise everyone not to support an institute run by people who don't understand customer service and think they can hold people's hard earned money ransom!!!!