Terrible Customer Service and Lack of Communication

<p>I requested Fibrehoods to install a fibre package in my apartment and initially they were responsive and cooperative. However as soon as the device was physically installed they had a complete 180 degree change of attitude.</p> <p> </p> <p>It has been 4 weeks since the "completion of the installation" and I still don’t have internet connectivity. I have to consistently call them to see whether they are communicating with Mweb with regards to notifying them that the installation is "complete" and whether the system configuration has been completed or not.</p> <p> </p> <p>3 weeks into the "completion of installation" they realize there was a technical fault on their side. After fixing the fault they assured me that everything is functional and that they will notify Mweb.... Empty promise. I called Mweb and they confirmed that Fibrehood did not notify them so I had to call Fibrehood again.</p> <p> </p> <p>Once they finally notified Mweb, I received the router only to find out the there was a fault somewhere preventing me to connect to the internet. I called Fibrehoods AGAIN and they reassured me there is nothing wrong on their side AGAIN. I spent more than 3 hours in total on the phone with Mweb trying to figure out what was wrong and we could not figure out why it was not connecting thinking that it must be something on Mweb's side as Fibrehood keeps on blaming them. I mailed Fibrehood stating the problem and got referred to 5 different Fibrehood consultants which NONE of them even bothered to assist/reply to my mail. </p> <p> </p> <p>Eventually a Mweb Consultant figured out that Fibrehood has logged the wrong device serial code and has been configuring the wrong system all this time. So, out of the dozens of phone calls and mails not a SINGLE person from fibrehood even bothered to check the device code I sent to them via email confirming the device serial number.</p> <p> </p> <p>As of right now I still do not have internet connectivity and I am STILL waiting for Fibrehood to sort out their system. As the customer I have spent more time and money calling and mailing Fibrehoods than they have actually installing and configuring the devices.</p> <p> </p> <p>I have never in my life received worse service and I will not recommend anyone that is reading this to use their service. The unprofessionalism of ignoring your customer, reassurance of faulty devices and consistent misleading promises is utterly disgusting. </p> <p> </p> <p> </p> <p> </p>