Poor, unacceptable service!

<p>Have you ever waited on the other side of the phone listening to robot music for a very long period of time and waiting for someone to answer your query? Well that was me today and unfortunately I repeatedly had to put the phone down. This is not what I call service from Fibrehoods. I reported a fault with my internet late morning and a call was logged and I am told that there are no technicians that will be able to sort out my problem until Monday. I am disgusted and extremely angry as I told the lady I spoke to from Fibrehoods that I have 2 ill people in my home and we have had a death in our family. I insisted she try get a technician as this is an urgent case and I cannot be without a phone or internet connection due to our situation. She said she would phone me back and let me know what can be done, I am still waiting for her to call me back and it is now after 5 PM . I am disappointed, disgusted and very angry that nothing is being done to rectify my internet problem and that no phone call has been made to me regarding sorting this problem out. I seriously wonder and am going to investigate how other service providers work in comparison to Fibrehoods. </p>