Pathetic customer service from Fibrehoods!

<p>I am writing this review as I am struggling to get hold of someone at Fibrehoods. Please see detailed describtion on my experience:</p> <p>Once Britelink had installed my ONT, I called Fibrehoods 3 days after installation (Monday 3 July) to see whether they have configured my line. The lady that answered the phone was extremely rude (I have her name surname on hand). She told me "You just need to wait, it can take up to 8 hours" before I could explain that I am calling after 3 days after they installed my ONT, so that was over 48 hours ago. She then said "check with your ISP, may be a problem on their end". So I called my ISP (Tues 4 July) and they assured me that all has been done from their end and that they will log a ticket with Fibrehoods for me. </p> <p> </p> <p>Today is Monday 10 July, I have been trying to call Fibrehoods since last week Tuesday 4 July and have been unable to get through. It tells me I am in a line, and approx time i need to wait. I have waited beyond the approx time exceeding 30mins and NO ONE PICKS UP THE LINE! It is so frustrating! Like can you get a worse service than this???? 1stly customers are being spoken to rudely and its never Fibrehoods problem, they always blame the ISP. 2ndly Fibrehoods are lying to their customers about approx time they need to wait! It is absolutley ridiculous. Untill now I have not been able to get hold of Fibrehoods, nor has my ONT been configured! </p>