Inability to process a simple installation request

<p> My complex to fibre a few months ago and we were encouraged to reach out to Fibrehoods to get lines installed into our apartments.</p> <p>I did so, they asked for more information, I sent it, they stopped responding to me. I followed up and was ignored.</p> <p> </p> <p>A special came up his Afrihost to get free installation via Fibrehoods and CoolIdeas as ISP. I signed up. Fibrehoods continued to ignore me. I called in last week and they said there was an issue with their systems showing incorrect status on my account but because apparently theyre people leave early on Fridays they couldn't fix it on the day and would address it this week and call me back. No calls. I called back in today and was told the exact same thing, no people. Only this time I was told it's my fault for calling late (during their operating hours). I said is it my fault also that they don't return calls when they promise to - was told "reminder notes go missing when desks are cleared over weekend" and "why don't I make my own reminder and call them back" as well as them not really "caring for these sorts of things".</p> <p> </p> <p>Also "we know there's issues with the support option when you call in so you come through to sales but...Why don't you try support" and "why does support make this out problem".</p> <p> </p> <p>Absolutely bizarre, atrocious and embarrassing behaviour so far and its incredible that such ridiculous customer service exists in 2017...And this is meant to be a private company not a backwards government department.</p> <p> </p> <p>Anyway cancelling doesn't seem like an option as they are the only provider for this area, proving once again what complacency and lack of care is bred in monopolistic environments. I doubt I'll be contacted on Monday, i doubt it even matters to this company and I wonder if fibre is really worth the stress and condescension. </p> <p> </p> <p>Frightening</p>