Fire the Customer Services Management

<p>I tried to get hold of them over so many different channels and did not get a single reply to emails. I called them and spoke to someone named Neo who said that the technical people were in a meeting and that she would call me back but never did. I used their contact form on their website severeal times and also never got a single reply back.</p> <p> </p> <p>Eventually after reading some reviews here I tried Facebook and did get a reply. It was to tell us that Webafrica was at fault for not sending the documentation. I stringly suspect that Fibrehoods customer service staff are actually just finding a believable excuse. Something is very wrong with the management there. Webafrica will let us know if they can even get hold of them.</p> <p> </p> <p>I really want to find out who is in charge of customer service there. When I spoke to Neo she didn;t even let me finish giving my address after she asked for it and sounded completely uninterested. Where is the accountability. Do you really think because demand is so high that you don't have to treat your customers with some basic respect? People don't forget easily.</p>