Fibrehoods taking forever to install my line

When Vumatel (Fibrehoods' mother company) started installing fibre in my complex I was so excited to finally be getting fast internet. Little did I know it would turn out to be a nightmare experience. On Saturday, 10 June they came to the complex and had us fill out forms so that when fibre was rolled out (in 2 weeks, they claimed) we would be first in line for installation. Fast forward 2 months later. The complex installation was completed at the beginning of August. My ISP (Mweb) assures me my order is with Fibrehoods and they will contact me regarding installation. No one from Fibrehoods has ever contacted me. Every time I try to call their call Centre and select the sales option so I can be assisted, the phone just rings and no one picks up. I've dealt with all sorts of internet service providers and never encountered a lack of customer service and accountability this bad!