Fibrehoods slow installation

<p> </p> <p>Initially it took Fibrehoods/DAC/Britelink the installation of the fibre was supposed to happen on the 9th Nov 2016 , and the whole installation up to being connected to the isp was not supposed to take no more than 14 days. <br />The installation team came on the 14th Nov 2016 to carry out installation. After this I did not hear anything for a week then called to find out what was happening. <br />I was told the dome joint was missing and would be fitted next week. After a week still nothing I called again to find out what was happening and told the dome joint was being installed the following week. I waited still nothing so I went to the installation team to find out what was happening they made some calls and someone came as they were unaware that out cables where not connected up. <br />So I was told a team will be coming to finalise the installation and get us online, I was told you will be online before Christmas. Still nothing so I called again and was told there is a fault on the line and someone will be coming to fix it. <br />On the 22nd of Dec I was called by one of the mangagers who told me the fibre is all connected and just needs to be configured and we need to be at home for them to do that, as we was away at the time. I was told that a technician will come and get us online during the week of the 2nd Jan 2017, I even messaged fibrehoods and was told that I would be online on the 5th Jan 2017. So then I get a call from Brightlink to advise they can,t complete the installation. So I call fibrehoods and am told the there is a cable missing and my installation will be completed by the end of Jan 2017. <br />Do you guys actually know what your doing! Your stories don,t make any sense ,to be told on one hand that you are connected and the line just needs configuring to being told there is a cable missing makes no sense. Extremely disappointed with the fibrehoods service and constant lies.</p>