Fibrehoods Nightmare

The worst service, problem solving, unresponsive company. We have been offlind for 15 days. Been back and forth about 20 times a day between Fibrehoods /Vumatel, Cool Ideas, Bright Link and Reflex. Between the the 4 non have been able to even locate the problem or solve it. There is no feedback from their side and they just never get back to us. Their technicians (fibrehoods) came to the site once last week friday to look for a fault but was to preoccupied with staring at the people at our office and the shoot we were doung rather than doing their own work. Apart from that the one technician was adamant that he wanted the hat I was wearing as "payment" for fixing the fault. Which they didn't. Cool Ideas have come through to check the site and replace the router with no luck as their hands are tied when ot comes to the configuration side of things. This is done by Fibrehoods but sub contracted to Reflex or Bright Link. After being told that the technicians are not coming to site as it is a technical problem. Then today at lunchtime I was told that now a technician is coming because it is a hardware problem. None of these companies have any sense of urgency with regards to the problem. Our business relies on the fibre to operate. Since two weeks ago our phone lines have been down and we have not been able to send out our work to our clients. As a South Africa's leading photography studio, this has been a nightmare. Ontop of this nobody seems to as of yet kbow what the problem is our how to fix it. We just get empty promises and lies. Disgusted at a turn around time of 48h that has taken 2 weeks with still no indication of when it will be resolved.