Does Fibrehoods Actually Exist???

Fibrehoods was appointed the installer of fibre in my complex, I pre-ordered a package with them through a reputable ISP that I have used in past, my router was delivered as expected so the ISP held up their part of the bargain. Ever since then I have sending fibrehoods emailed messages as well as asking for updates on their help desk site. This was almost a month ago...

Since I didn't hear anything from them via email I decided today to give them a call and see what the story is. After holding for a whopping 20 minutes on the phone a consultant answers, I gave her my particulars and she says: 'Just hold on I want to check something.' So I said fine, I will hold. After holding for a couple of minutes I get transferred to another number which led me a MAILBOX! This MAILBOX tells me to leave a message and hang up.

I am very annoyed by this, why can't they just give me an update? I don't care if the installation isn't done immediately, but I would at least expect a update from them. Now, instead of focussing on my day job to be able to pay my ISP for the fibre, I spend the whole day trying to reach them for an update just to be told, leave a message and goodbye.

Please sort out your customer service FIBREHOODS!

Thanks