Bad customer service

<p>In the short time I have had fibre, I have been down for unacceptably long periods 3 times. Fibrehoods says they will respond in 48 hours. Ridiculous. Who can afford to be off the net for 2 days. This is obviously an arbitrary decision on their part because they do not have sufficient support staff. Also the communication is terrible. Don't answer calls. Not available 24/7. I am not a fan of Telkom but they definitely sorted out problems far faster. Unless service improves dramatically, the moment another fibre provider arrives in my hood, I will change!!!!!</p>