Worst service provider and rude agents

I have never ever experienced such Worse customer service and rude Agent by the name of Lebohang Mathebula. They sent me an invoice of R429.00 of which I paid R440 on the 31/01/2025 on the 04/02/2025 they sent me an Email informing me that my account has been suspended. I sent them their January invoice (which they generated and forwarded to me 23/01/2025) and Proof of payment that I paid on the 31/01/2025 .

The late response I received from them " However due to a short payment the line has been suspended. The R12.00 was a late payment on the 03.01.2025 and the R100.00 reconnection fee was charged. The balance due now is R89.00 + R100.00 reconnection fee as your line is suspended and the balance is late." . This is rather disappointing considering the fact that THEY generate and send the invoice and decides not to include any other costs in the invoice then cut one's service and when you query that only then do they come up with extra costs. Now they want R189.00 on top of R440 that I paid that is pure ******ion.

Currently I cannot work and my family is impacted negatively. With such appalling service I look forward to sourcing a new ISP provider