Utter incompetence from Fibre Ninja!!!

Since initial sign-up, this has been nothing but a nightmare. After submitting debit order mandate with initial sign-up documentation, debit order was not loaded. I made EFT payment, and re-sent debit order mandate - received confirmation from the accounts department that it had been loaded and it would start deducting end of December. No surprise - debit order did not go off, AGAIN. When contacting them after receiving an sms message threatening to suspend my services, I was told to just ignore the message. When enquiring about why the debit order didn't go off (over the past 3 days), I was again told this morning, to please make an EFT payment and that now, finally, the debit order has been loaded. Payment was made this morning, from FNB account to their FNB account so it reflects immediately. This afternoon, I was informed that my services has been suspended and that i need to pay a penalty fee of R100 for it to be reconnected, which can take 2 business days. My question is - why am I having to pay penalties when I am the one querying the fact that the debit order didn't go off, only to be told that I should ignore the sms messages, THEN be told to make EFT payment, if they are going to suspend my services anyway??????? I have never received such *********** service in my life before - since initial sign up it has been a nightmare just to get connected because as a subsidiary of Linteg, with multiple service providers, the sales teams are literally FIGHTING to sign people up, causing up and down communication about transferring admin fees between service providers, them not being able to come out to check the connection, them not returning calls or calling at the agreed times, etc.