TRASH TECH SUPPORT ...

They are the absolute worst. Sending an invoice on the 21st, then threatening cancellation and fibre blockage on the 23rd, when payment isn't due until the 3rd of the following month? That's not even why they're the ultimate worst, though. It's their accounts and sales departments, which are annoyingly efficient, while their TECHNICAL SUPPORT is utterly non-existent. Their communications never mention tech support. You get through to a resolution agent, they claim to no longer "look after" the site to some company called next, they provide a number, I call and netx claims to have no information about this site no any information about my account. You call back, and they make you reboot, and switch devices off and on, promising to call back—which they never do. So, you call again, repeating the pointless rebooting and switching like some ridiculous Mr. Miyagi routine, with zero resolution. Meanwhile, their support line is NOT toll-free, so while I'm without fibre and forced to buy mobile data to work, I'm wasting a fortune in airtime talking to *********** people. Finally, when I demand my money back because they're in breach of contract—failing to provide the service I'm paying for, with no explanation, no indication of resolution, and no estimated reconnection time—they tell me I have to give a month's notice for cancellation! How?! They have no real tech support, and they pretend to have an app when they don't, it's infuriating!