Terrible Customer Support Experience at Fibre Ninja

As a customer relying on Fibre Ninja for internet services, I've encountered consistent frustrations due to their abysmal customer support. The team has earned a notorious reputation for routinely closing tickets without addressing the underlying issues, leaving many, including myself, in the lurch.

This negligent approach to customer service has significantly impacted our daily routines, especially in an era where remote work heavily depends on stable internet connections. There have been multiple occasions where our area has suffered through days of internet downtime, severely disrupting our work and personal lives.

Despite the commendable speed and reliability of their internet service, it's overshadowed by the abhorrent support team. The inconsistency in internet connectivity, coupled with the dismissive and ineffective customer service, creates an infuriating experience. It's disheartening to witness such a dichotomy between a good product and an abysmal support system.