Poor Service

They disconnected our internet connection for the second time today, without warning, after we made the payment on the 30th of September. The first time they did it, we had also paid and for some reason they had "missed" our payment. At least if they had sent a warning we would have alerted them to the fact that we had already paid. When they have technical issues on their side we are expected to understand and get no compensation, but now, even after paying, they just disconnect! This is a huge inconvenience and a lot of work has been affected! Very unhappy with their service and considering getting a new service provider.