**Poor Billing Practices and Terrible Customer Service**

I was connected to Ninja Fibre on 20 May 2026 and received an invoice the following day, which I paid on 26 May. On 1 June, I received an SMS claiming I had an outstanding balance. Since I had paid the only invoice I received, I contacted their call centre for clarification.

My first call lasted almost two hours on hold without being answered. I was travelling 176 km at the time and eventually had to end the call after reaching my destination. Shortly afterwards, my service was disconnected.

When I finally got through to an agent on a later call after waiting over an hour, I was simply told my account was in arrears. The agent was rude, offered no explanation, and abruptly ended the call.

After escalating the matter via WhatsApp and involving Vumatel, I was informed that two invoices had allegedly been sent at the same time, including a prorated invoice. However, I only received one invoice. Instead of investigating whether their billing communication had failed, I was told this was effectively my problem.

To make matters worse, Ninja Fibre requires a R100 reconnection fee to restore service. Given the poor communication, billing confusion, and lack of customer support, this feels like an unfair penalty for a situation that could have been resolved with proper customer service.

My experience has been extremely disappointing, and I would caution potential customers to carefully monitor their invoices and be prepared for long support wait times and poor communication.