I would not recommend Fibre Ninja / Linteg Fibre

I would not recommend Fibre Ninja / Linteg Fibre based on my recent experience. I paid my full account of R839.99 via their app on 03 November 2025 at 01:57, well before their automated suspension at 10:17 the same day. Despite this, my internet was disconnected for over a day, causing major disruption while I was working from home.

When I called to resolve the issue, their staff confirmed that my payment had cleared on time, yet they still insisted I pay a R100 reconnection fee. Additionally, my debit order mandate was submitted twice (July and November) but never processed, which added to the frustration.

It feels like their automated suspension and reconnection fee system creates unnecessary disruptions even when customers pay on time. I hope Fibre Ninja improves their payment processing and customer service, as this caused unnecessary stress and inconvenience.