Worst experience with an Insurance company ever.

I was contacted by Dhamendra Budhu in December 2021 for a quotation for car and household insurance. The schedule I received was full of errors. The critical information that was wrong is, email address, telephone number, physical address and my wife’s name. Send him an email with all the correction, but no reply. Phoned FGRO and was assisted by Andile Hlatshwayo. Explained the problem and also the cancellation from my current insurance which he promised will be taken care off. The insurance from FGRO started deducting from February 2022 and to date the insurance from my current insurance has still not been canceled. I have spoken to various people at FGRO in regards with the cancellation of my contract as well as the payback of all the duplicate deductions, which was promised will be in my account within a week, but nothing happened. I even spoke to the team leader, Tazmin and send her numerous emails, still nothing. I have canceled my contract with FGRO and still now confirmation or payback. Marthinus Smit