LFFVB
Lucca Felix Felix Veldman Bekker
1 reviews | Active since Aug 2025
19 Aug 2025, 10:27
Very disappointed - policy activation without written/signed documentation
Very disappointed, as a policy was activated without my consent.
I did not sign or agreed to activate the policy, however, billing was made, and I was double ensured.
Now, it's taking me weeks and continuous follow-up calls to try and get the funds re-embused and policy cancelled.
Can't believe this - really not a fun experience. How can I ever re-consider using FGro Red, if this is the way I'm being handled. Listen, understand and action - never inconvenience the customer, especially if you wrongfully deducted money from their account.
Not cool, and not how you deal with issues.
Will be logging a complaint directly with Discovery as well.
Helpful (0)
Replies (5)0
Replies (5)
FGro Red's replyOfficial
19 Aug 2025, 11:30 Good day Lucca
Thank you for bringing this to our attention. We are truly sorry to hear about the experience you’ve had and understand how frustrating this must be for you.
Please be assured that we have escalated this matter for urgent investigation, and our team will assist you in getting it resolved as quickly as possible. We will also look into the details around how this situation occurred so that we can prevent a repeat in future.
Your feedback is important to us, and we are committed to supporting you until the matter is finalised. One of our consultants will be in touch with you directly to provide assistance.
Kind regards
The FGro Team
Thank you for bringing this to our attention. We are truly sorry to hear about the experience you’ve had and understand how frustrating this must be for you.
Please be assured that we have escalated this matter for urgent investigation, and our team will assist you in getting it resolved as quickly as possible. We will also look into the details around how this situation occurred so that we can prevent a repeat in future.
Your feedback is important to us, and we are committed to supporting you until the matter is finalised. One of our consultants will be in touch with you directly to provide assistance.
Kind regards
The FGro Team
FGro Red's reply19 Aug 2025, 11:30
Official
Good day Lucca
Thank you for bringing this to our attention. We are truly sorry to hear about the experience you’ve had and understand how frustrating this must be for you.
Please be assured that we have escalated this matter for urgent investigation, and our team will assist you in getting it resolved as quickly as possible. We will also look into the details around how this situation occurred so that we can prevent a repeat in future.
Your feedback is important to us, and we are committed to supporting you until the matter is finalised. One of our consultants will be in touch with you directly to provide assistance.
Kind regards
The FGro Team
Thank you for bringing this to our attention. We are truly sorry to hear about the experience you’ve had and understand how frustrating this must be for you.
Please be assured that we have escalated this matter for urgent investigation, and our team will assist you in getting it resolved as quickly as possible. We will also look into the details around how this situation occurred so that we can prevent a repeat in future.
Your feedback is important to us, and we are committed to supporting you until the matter is finalised. One of our consultants will be in touch with you directly to provide assistance.
Kind regards
The FGro Team
LFFVB
Lucca Felix Felix Veldman Bekker's updateReviewer Update
19 Aug 2025, 11:50Thank you for the reply, but the process is taking way too long.
Every week I get the same feedback - "we are checking and will get back to you".
This issue was raised more than 2 weeks ago... sure, do your due diligence and learn for the future, but the process should not take this long.
The issue should have been resolved ASAP, as it's money out of my pocket, check I would like to use. This situation has been putting stress on my budget for 2 months now. Get me re-imbursed ASAP and settle the details at your own pace.
I expect this matter to be conclude in full by no later than the end of this week.
Every week I get the same feedback - "we are checking and will get back to you".
This issue was raised more than 2 weeks ago... sure, do your due diligence and learn for the future, but the process should not take this long.
The issue should have been resolved ASAP, as it's money out of my pocket, check I would like to use. This situation has been putting stress on my budget for 2 months now. Get me re-imbursed ASAP and settle the details at your own pace.
I expect this matter to be conclude in full by no later than the end of this week.
LFFVB
Lucca Felix Felix Veldman Bekker's update19 Aug 2025, 11:50
Reviewer Update
Thank you for the reply, but the process is taking way too long.
Every week I get the same feedback - "we are checking and will get back to you".
This issue was raised more than 2 weeks ago... sure, do your due diligence and learn for the future, but the process should not take this long.
The issue should have been resolved ASAP, as it's money out of my pocket, check I would like to use. This situation has been putting stress on my budget for 2 months now. Get me re-imbursed ASAP and settle the details at your own pace.
I expect this matter to be conclude in full by no later than the end of this week.
Every week I get the same feedback - "we are checking and will get back to you".
This issue was raised more than 2 weeks ago... sure, do your due diligence and learn for the future, but the process should not take this long.
The issue should have been resolved ASAP, as it's money out of my pocket, check I would like to use. This situation has been putting stress on my budget for 2 months now. Get me re-imbursed ASAP and settle the details at your own pace.
I expect this matter to be conclude in full by no later than the end of this week.
FGro Red's replyOfficial
19 Aug 2025, 13:13We truly understand your frustration regarding the delays you’ve experienced and the impact this has had on your budget. We agree that this matter has taken far too long and should have been resolved sooner.
Please rest assured that your case has now been prioritised for urgent attention. Our team is actively working with all parties involved to ensure your reimbur*****t and policy cancellation are finalised without any further delay. We will provide you with clear feedback and a resolution no later than the end of this week. We appreciate your patience and will do everything possible to bring this to a close promptly.
Kind regards
The FGro Team
FGro Red's reply19 Aug 2025, 13:13
Official
We truly understand your frustration regarding the delays you’ve experienced and the impact this has had on your budget. We agree that this matter has taken far too long and should have been resolved sooner.
Please rest assured that your case has now been prioritised for urgent attention. Our team is actively working with all parties involved to ensure your reimbur*****t and policy cancellation are finalised without any further delay. We will provide you with clear feedback and a resolution no later than the end of this week. We appreciate your patience and will do everything possible to bring this to a close promptly.
Kind regards
The FGro Team
LFFVB
Lucca Felix Felix Veldman Bekker's updateReviewer Update
19 Aug 2025, 13:22Glad to hear - sounds perfect.
Thank you.
Thank you.
LFFVB
Lucca Felix Felix Veldman Bekker's update19 Aug 2025, 13:22
Reviewer Update
Glad to hear - sounds perfect.
Thank you.
Thank you.
FGro Red's replyOfficial
22 Oct 2025, 15:55 We sincerely apologize for the inconvenience caused. We’re glad the matter has been resolved and appreciate your patience. We’ve taken this as a learning opportunity to ensure it doesn’t happen again. Thank you for giving us the chance to improve. The FGro Team
FGro Red's reply22 Oct 2025, 15:55
Official
We sincerely apologize for the inconvenience caused. We’re glad the matter has been resolved and appreciate your patience. We’ve taken this as a learning opportunity to ensure it doesn’t happen again. Thank you for giving us the chance to improve. The FGro Team