1 reviews | Active since Sept 2025
*********** useless trained sales agents
Received a call and got a quote I did not accept the quote and yet I was debited with the premium for 2 months despite sending emails to customer service and also spoke to one of their customer service agents. I've also whatsapp'd them requesting immediate cancellation and refund of premium. No joy. I cannot believe that Discovery uses these clowns to promote their insurance. I've seen other reviews with the same experience as mine. Shocking train you sales agents properly this is daylight *******. Your agent distinctly said to me it's not legal to have your car insured with 2 different insurers yet she still went ahead and took the premium without cancelling the previous insurer. I want this policy cancelled immediately and I will be putting a review in discovery insure as well
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced. Your concerns are taken very seriously, and we deeply regret that your interactions with our team have left you feeling this way.
We would like to assure you of the following:
- Immediate Action: We have escalated your case to our management team to ensure the policy is cancelled without further delay.
2.Refund Review: A full investigation is being conducted into the debits raised, and we will process a refund of any unauthorized premiums.
3.Agent Conduct: We are reviewing the sales interaction and will take corrective steps, including further training and disciplinary measures if necessary.Please allow us a short timeframe to finalize the cancellation and refund. A dedicated agent will contact you directly to confirm once completed.
We are truly sorry that you have had this experience with us, and we appreciate you raising it so that we can address the issues and improve our service.
Kind regards
The FGro Team
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced. Your concerns are taken very seriously, and we deeply regret that your interactions with our team have left you feeling this way.
We would like to assure you of the following:
- Immediate Action: We have escalated your case to our management team to ensure the policy is cancelled without further delay.
2.Refund Review: A full investigation is being conducted into the debits raised, and we will process a refund of any unauthorized premiums.
3.Agent Conduct: We are reviewing the sales interaction and will take corrective steps, including further training and disciplinary measures if necessary.Please allow us a short timeframe to finalize the cancellation and refund. A dedicated agent will contact you directly to confirm once completed.
We are truly sorry that you have had this experience with us, and we appreciate you raising it so that we can address the issues and improve our service.
Kind regards
The FGro Team